Shipping policy

At OLYIA, every piece is chosen to last. If something isn't right, we'll make it right.

Our Promise

We take full responsibility for any issue caused by product quality or shipping. If your order arrives with a defect, the wrong item, customs problems, damage in transit, or doesn't arrive at all, we'll resolve it — with a free replacement or a full refund, whichever suits the situation best.

Eligible for a Free Replacement or Full Refund

You're fully covered if your order has any of the following:

A manufacturing defect or fault in the garment
The wrong item or wrong size shipped
Damage that occurred during shipping
A package lost in transit
Customs clearance failures that prevent delivery

To start, email us within 30 days of delivery at support@olyiashop.com with your order number and a photo of the issue. We'll take it from there.

Change-of-Mind Returns

Because our pieces ship internationally, we're currently unable to accept returns for personal reasons — such as a change of mind or an ordering mistake — as the cost of international return shipping and customs clearance makes this impractical.

To help you order with confidence, we provide detailed size guides and measurements on every product page. If you're unsure about sizing or fit before ordering, reach out — we're always happy to help you choose the right piece.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 30 days of delivery with photos. We'll arrange a free replacement or full refund right away — no need to return the item.